Jewelry can be fragile, so we are pleased to provide free repairs of items purchased on princessjewelryshop.com within 180 days of receipt. Nevertheless, any repair requests beyond 180 days, or damages caused by misuse, will incur repair and shipping fees at the expense of the customer.

We cannot accept responsibility for items repaired by any other jeweler. Any and all warranty of the piece will be considered void if another jeweler has worked on it.


Emerald Stones Warranty

At Princess Jewelry Shop, we understand that emerald gemstones are known for their stunning beauty and exquisite green hue. However, it is important to note that emeralds are comparatively more fragile than other stones, which makes them susceptible to cracking or chipping.

We want to assure our valued customers that we prioritize customer satisfaction and stand behind the quality of our products. With that in mind, we offer a special guarantee for emerald pieces to provide peace of mind when you make a purchase.

Our guarantee includes a one-time free service for any potential damage to emerald pieces. This means that if your emerald jewelry experiences any issues within 180 days, we will take care of it at no additional cost to you.

We highly recommend taking precautionary measures to protect your emerald jewelry, such as removing it during high-impact activities or storing it in a safe place when not in use.


We value the trust our customers place in us, and our guarantee is a reflection of our commitment to providing exceptional quality and service. We strive to ensure that your jewelry pieces continue to shine and be cherished for years to come.